ELEVATE IN SALT LAKE
October 1-4, 2023
Grand America Hotel
Salt Lake City, UT
AFSA’s 2023 Annual Meeting
Salt Lake City, with a Rocky Mountain backdrop, is the site for the premiere thought-leadership gathering for the consumer credit industry.
Engage & Share
With +400 leaders of the consumer credit industry, access inspiring keynotes and engaging breakout sessions with your peers discussing big-picture outlooks and focused industry insights.
Collaborate & Connect
Join valuable committee and working groups that highlight trends and opportunities that are shaping the future of consumer credit. Enjoy valuable networking that will empower you with connections you and your business need.
LEARn.
DISCUSS.
GROW.
CONFERENCE SCHEDULE
Review the 2023 AFSA Annual Meeting Program (PDF)
Sunday, October 1
4:00 p.m. – 5:00 p.m. | AFSAEF Development Meeting | Embassy |
4:30 p.m. – 6:00 p.m. | AFSA Registration | Foyer |
5:30 p.m. – 6:30 p.m. | Early Arrival Reception Sponsored by |
Grand Salon Patio |
Monday, October 2
7:30 a.m. – 6:00 p.m. | AFSA Registration Center | Foyer |
8:00 a.m. – 8:40 a.m. | Independent Auto Finance Executives Group Breakfast Sponsored by |
Venezia |
8:40 a.m. – 11:00 a.m. | Independent Auto Finance Executives Group Meeting Sponsored by |
Murano |
8:30 a.m. – 5:00 p.m. | Law Committee – by invitation Sponsored by |
Grand Ballroom A |
8:30 a.m. –10:00 a.m. | Leadership Development Program Steering Committee | Savoy |
10:00 a.m. – 12:30 p.m. | AFSA EF Board of Director with Lunch | Savoy |
12:00 p.m. – 12:45 p.m. | Vehicle Finance Board/Independent Auto Executives Group Joint Luncheon Sponsored by |
Venezia |
12:30 p.m. – 2:00 p.m. | THE EDGE Advisory Board | Savoy |
12:45 p.m. – 3:00 p.m. | Vehicle Finance Division Board Sponsored by |
Grand Salon |
1:00 p.m. – 3:00 p.m. | Operations Networking | Murano |
2:00 p.m. – 5:00 p.m. | NTSF Meeting Sponsored by |
Imperial C |
3:15 p.m. – 5:15 p.m. | Executive Committee Sponsored by |
Venezia |
3:15 p.m. – 4:30 p.m. | Business Partner Board | Murano |
3:15 p.m. – 5:30 p.m. | Commercial Credit Committee | Savoy |
4:30 p.m. – 5:30 p.m. | Marketing & Communications Networking Group | Vienna |
5:30 p.m. – 7:30 p.m. | Welcome Reception Reception Sponsored by Entertainment Sponsored by |
Center Courtyard |
6:30 p.m. – 8:00 p.m. | NTSF Dinner | Squatters Pub |
6:30 p.m. – 8:30 p.m. | VF Board, IN Auto, Commercial Credit Joint Dinner Joint Dinner Sponsors: Reception Sponsored by Entertainment Sponsored by |
Venezia |
6:30 p.m. – 8:30 p.m. | Law Committee Dinner Sponsored by |
Murano |
Tuesday, October 3
6:30 a.m. -7:15 a.m. | Sunrise Run Sponsored by |
Hotel Lobby/Downtown SLC |
8:00 a.m. – 4:00 p.m. | AFSA Registration Center Sponsored by |
Foyer |
8:00 a.m. – 8:30 a.m. | Breakfast Sponsored by |
Grand Ballroom C |
8:00 a.m. – 1:00pm | NTSF Meeting Sponsored by |
Imperial C |
8:30 a.m. – 10:00 a.m. |
GENERAL SESSION & KEYNOTE Welcome to Salt Lake! Join us for the President’s and Chairman’s remarks, followed by our keynote and the presentation of the Distinguished Service Awards.
Keynote
Clint Pulver is one of the most sought-after leadership experts toda. He’s also no stranger to the spotlight, even earning an Emmy Award for his segment Clint Pulver: You’re Not A Problem. He has appeared on “America’s Got Talent,” and in such feature films as “Napoleon Dynamite,” and now on AFSA’s main stage! In this engaging keynote, Clint will share his direct research on employee retention and engagement and tell you what you need to create a thriving workplace. Sponsored by |
Grand Ballroom B |
10:00 a.m. – 10:15 a.m. | Refreshment Break Sponsored by |
Foyer |
10:15 a.m. – 11:00 a.m. | GENERAL SESSION | Federal & State Update AFSA SVPs Danielle Fagre Arlowe and Celia Winslow keep you up-to-date on everything you need to know inside the Beltway and around the nation. We’ll also get updates from the AFSAEF and AFSAPAC. Sponsored by |
Grand Ballroom B |
11:00 a.m. – 12:00 p.m | GENERAL SESSION | Three Economists Walk Into a Bar… With election politics, the final financial quarter of 2023, the holiday shopping season, and financial planning for 2024 around the corner, what better time to hear from AFSA Chief Economist Tim Gill and panel of experts from a variety of industries for a discussion tackling the tough fiscal issues? What’s in store for the economy in 2024? Will the long-feared recession actually materialize? Where are interest rates and inflation headed? How will consumer behavior and credit conditions respond to all these forces? Join us for a fast-paced look into the 2024 financial crystal ball. Sponsored by |
Grand Ballroom B |
12:00 p.m. – 1:00 p.m. | Luncheon | Grand Ballroom C |
10:00 a.m. 1:00 p.m. | Law Committee w/ Working Lunch Sponsored by |
Grand Ballroom A |
1:00 p.m. – 2:30 p.m. | AFSA Board of Directors Sponsored by |
Savoy |
1:00 p.m. – 3:00 p.m. | Human Resources Networking Group | Vienna |
3:00 p.m. – 4:00 p.m. |
BREAKOUT | AI Bias w/ Industry Expert Ron Guerrier AI tools like ChatGPT and Bard are revolutionizing the way businesses and individuals communicate and operate. But this new technology is evolving and advancing through human input, which means humans’ unconscious bias can make its way into AI-based results. Join industry expert Ron Guerrier and AFSA’s Diversity and Inclusion Working Group for a thought-provoking discussion with actionable insights on how to take advantage of AI tools while removing and ultimately avoiding unconscious bias. |
Murano |
3:00 p.m. – 4:00 p.m. |
BREAKOUT | The CFPB & The Installment Lending Industry Laura Udis is the Small Dollar, Marketplace, and Installment Lending Senior Program Manager in the Consumer Financial Protection Bureau’s Research, Markets, and Regulations Division. Join her for a dialogue in which she highlights some of the CFPB’s recent activity and providers key insights for AFSA members on the Bureau’s review of the traditional installment lending industry. |
Savoy |
3:00 p.m. – 4:30 p.m. | Credit Risk Committee | Imperial C |
4:15 p.m. – 6:15 p.m. | Women’s Leadership Council Invitation Only Speaker Sponsored by Refreshments Sponsored by |
Venezia |
6:00 p.m. – 8:30 p.m. | Cocktail Reception & Dinner Party Reception Sponsored by Dinner Sponsored by Wine Sponsored by Entertainment Sponsored by Décor Sponsored by |
Grand Ballroom C |
Wednesday, October 4
8:30 a.m. – 2:00 p.m. | AFSA Registration Center | Foyer |
8:30 a.m. – 9:00 a.m. | BREAKFAST Sponsored by |
Grand Ballroom B |
9:00 a.m. – 9:30 a.m. |
GENERAL SESSION | Rep. Blake Moore Congressman Moore serves on the House Ways and Means and Budget Committees, and in his first term also served on the Armed Services Committee, all venues crucial to the American economy and AFSA Members. He has been a leading voice on Industrial Loan Corporations (ILCs) and the National Defense Authorization Act packages for FY22 and FY23. He has sought to implement pro-growth bipartisan policies, with the distinction during his freshman term of having four bills signed into law by President Joe Biden. |
Grand Ballroom B |
9:30 a.m. – 12:30 p.m. | SGA Committee Sponsored by |
Grand Ballroom A |
10:00 a.m. – 10:45 a.m. |
BREAKOUT | Fraud in the Age of AI The rapid development and accessibility of generative AI and related technologies has helped criminals exploit the financial services industry in alarming ways. From synthetic identities and gaming the credit scoring system to attacks against voice-recognition tools, these new approaches are a definite challenge for lenders in all market segments. Frank McKenna, Co-Founder of Point Predictive, will share his expertise and provide some live, on-stage examples of how bad actors are probing the defenses of the consumer finance industry and how to remain vigilant in the face of these threats. Sponsored by |
Murano |
10:00 a.m. – 10:45 a.m. |
BREAKOUT | Shared Accountability: HR & Ops Employee acquisition and retention are crucial topics anytime but never more so than during turbulent economic times. HR immediately pops to mind when discussing these topics, but Operations plays a crucial role in attracting and engaging talent as well. Our panel will discuss this intersection and how you can level-up your organization to get and keep happy, productive employees. Sponsored by |
Imperial B |
10:00 a.m. – 11:30 a.m. | Installment Credit Risk Roundtable – Invitation Only | Vienna |
10:45 a.m. – 11:00 a.m. | Refreshment Break Sponsored by |
Foyer |
11:00 a.m. – Noon |
BREAKOUT | Unpacking the Supreme Court Calendar: Predictions and Policy Implications Hear from three seasoned SCOTUS observers and their views on the crucial SCOTUS cases that will be on the docket this fall, from the cases that will affect the financial services and consumer finance industries and expand or draw back the administrative state to the potential landmark cases that will shape our society’s future. Be in the know before gavel to gavel coverage really kicks into gear. Sponsored by |
Imperial B |
11:00 a.m. – Noon |
BREAKOUT | Online, Out of Office, and Living on the Edge: Consumer Trends and their Impact on the Financial Services Industry
How are emerging consumer trends impacting lenders, creditors, and benefits providers? How do these same trends impact employee engagement and retention? Moderated by AFSA Chief Economist Tim Gill and featuring a panel of industry experts, this session will provide statistical insights and share best practices for making the most of the changing consumer landscape.
Sponsored by |
Murano |
12:15 p.m. – 1:30 p.m. |
THE LEVEL UP LUNCHEON w/ Paralympian Chris Waddell The Level Up Luncheon closes AFSA’s conference year at its Annual Meeting with speakers of diverse backgrounds and experiences who inspire, inform, and entertain our Members with insights on leadership, change agency and management, and who empower them to make a lasting mark for their careers, businesses, and colleagues as they plan for the coming year and beyond.
AFSA is pleased to welcome 13-time Paralympian Chris Waddell. Chris has been a significant voice for people with disabilities, working to create a world where individuals with disabilities are seen for their potential instead of their limitations.
Sponsored by |
Grand Ballroom B |
1:45 p.m. – 3:45 p.m. | ORCC Meeting Sponsored by |
Grand Ballroom A |
2:00 p.m. – 6:00 p.m. | Park City Transportation Sponsored by |
Grand Ballroom Exit |
SPEAKERS
KEYNOTE SPEAKER
Clint Pulver
Leadership, Retention & Culture Expert
Clint Pulver is one of the most sought-after leadership experts on employee retention and organization culture. He is the #1 bestselling author of I Love It Here: How Great Leaders Create Organizations Their People Never Want To Leave and was also named one of Business Q Magazine’s Top 40 Under 40 for his years of work and research as The Undercover Millennial.
Clint currently serves as the President and Founder of The Center for Employee Retention, helping organizations such as Keller Williams, NASA, and Hewlett Packard to create lasting loyalty, employee engagement, and thriving workplaces that people never want to leave.
All that, and he’s an avid helicopter pilot, a member of the R2D2 Builders Club, and someone who enjoys long walks to the fridge.
FEATURED SPEAKERS
Danielle Fagre Arlowe
Senior Vice President
AFSA
Nadia Bilchik
President
Greater Impact Communication
Curtis Dubay
Chief Economist
U.S. Chamber of Commerce
Phil Dean
Chief Economist, Public Finance Senior Fellow
Kem C. Gardner Policy Institute, University of Utah
Tim Gill
Chief Economist
AFSA
Ron Guerrier
AI Expert
Former CIO at HP, ExpressScripts, Toyota Financial Services, State of Illinois
Bill Himpler
President & CEO
AFSA
Robyn Jordan
Head of People
DriveTime
Marci Kawski
Partner
Husch Blackwell LLP
Kris Kully
Partner
Mayer Brown
Martin Less
President & CEO
Nationwide Acceptance
Rochelle McClanahan
CFO/Compliance Officer
Brundage Manangement
Frank McKenna
Co-founder & Chief Fraud Strategist
PointPredictive
Maeve McKenna Duska
Vice President, Marketing
FIMC
Gary McQuain
COO
1st Franklin Financial
Hon. Blake Moore
Member of Congress (R-UT)
John Redding
Partner
Alston & Bird
John Schachtel
COO & EVP
Regional Management
Jim Schneider
EVP and COO
Mariner Finance
Chairman, AFSAEF Foundation Board
Laura Udis
Small Dollar, Marketplace, and Installment Lending Senior Program Manager
Research, Markets, and Regulations Division, Consumer Financial Protection Bureau
Chris Waddell
Founder, One Revolution Foundation
13-time Paralympian medalist, author & U.S Ski & Snowbard Hall of Famer
Mitch Wettschurack
VP, Operations Support and Development
Regional Management
Celia Winslow
Senior Vice President
AFSA
HOTEL &
TRAVEL
Grand America Hotel
555 South Main Street
Salt Lake City, UT 84111
1 (800) 304-8696
The Grand America Hotel opened in Salt Lake City in 2001, ushering in a new era of Western elegance. Built to welcome the world to the 2002 Winter Olympic Games, the 24-story hotel overlooks a beautifully landscaped, 10-acre footprint in the heart of downtown Salt Lake City. Drawing inspiration from the world’s grand hotels, The Grand America Hotel exudes charm and luxury. The property’s rooms feature step-out balconies and stunning views of the mountains, skyline and sunset. Ranging in size from an exceptionally generous 700 square feet to more than 2,000 square feet in the Presidential Suites, the hotel’s guest rooms are meticulously decorated for a sumptuous stay.
AFSA is pleased to offer conference attendees a discounted group rate of $259. Accommodations will fill quickly. The deadline to confirm your room reservation is Friday, September 8th.
Ground Transportation
The Grand America Hotel is approximately 10 minutes from the Salt Lake City International Airport. Taxi/Rideshare is between $20-$25. Self-parking is $24 per night; valet is $34.
AFSA is pleased to offer rental car discounts with Enterprise. Visit AFSA’s dedicated website to book your vehicle.
Travel
AFSA is pleased to offer discounted airfare to the 2023 Annual Meeting.
- United Airlines offers a discount with flights booked via their website using the promotional code ZMMF132341.
- Delta Airlines offers a discount booked via their dedicated booking website or calling 1-800-328-1111 and using the promotional code NM26Z.
Stay & Play
Salt Lake City is a new destination for AFSA conferences, one overflowing with natural beauty and quaint charm. To help you get the most out of your say, AFSA has arranged hotel discounts in nearby Park City for some extra R&R either before or after your attendance at the Annual Meeting. A special note that if you decide to stay after the meeting, you can enjoy the Park City Wine Festival.
AFSA Stay & Play Hotels
All rates are double occupancy per night.
- The Waldorf Astoria Park City: $309
- The Stein Collection – Stein Erikson Lodge: Deluxe Rooms from $406; Luxury Rooms from $461; One-Bedroom Suites from $659. $45 resort fee applies.
- The Stein Collection – The Chateaux Deer Valley: Standard Room from $241; Studios from $241; Suites from $362. $35 resort fee applies.
SPONSORS
There are many sponsorship and advertising opportunities. Review AFSA’s Marketing Kit and visit the Sponsorship Opportunities page to learn more. Questions? Contact Jenny Bengtson at jbengtson@afsamail.org.